IMPORTANT NOTE: There may be slight delays to service this week as we transition to a new Support desk. We appreciate your patience during this process, and rest assured, the Team will action your request as soon as possible.
Are you an Association Administrator looking to merge a participant's duplicate profiles in MySideline but are unable to find them in your duplicate member search?
Before you complete the form, please review the following:
Have you confirmed with the participant?
As the Association Admin we encourage you to verify with the Club Administrator and/or Participant that they approve of the profiles being merged prior to completing the below form.
Check MySideline before you complete the form
Remember your Association Admin access allows you to merge duplicates, all you need is the NRL ID of the primary and secondary profiles and the participants age to assist you in searching and locating them. Find out more about duplicate management by reviewing this short course or informative article.
Updated Participant contact details to match but it's not appearing in duplicate-management in MySideline?
This process may take 24-48 hours to match the profiles and display the Duplicate in duplicate management.
If you still require assistance, please complete the form below with the requested information and our friendly support team will be in touch to confirm next steps.